FAQs
Questions guests actually ask
Where an answer depends on something only the owners can confirm, we say so rather than guess.
What time can we check in and out?
Check in from 15:00 and check out by 11:00. Latest arrival is 21:00; if you will be later than that, call 01736 351648 and we will arrange it.
Is parking included?
Yes. Parking is free, on site and off the road, behind the gates.
Is breakfast included?
This is being confirmed with the owners. Older material mentions a complimentary continental breakfast, while other sources describe the suites as room-only with kitchen facilities. Please ask us when you enquire and we will tell you exactly what applies to your room.
Do the rooms have kitchens?
The suites have a kitchen area with a refrigerator, microwave, toaster and tea and coffee making. Full cooking facilities vary by room — ask us about the specific room you are considering.
Can we choose a specific room number?
You book a room type. We allocate the physical room on arrival, and while we will always try to honour a request, we cannot guarantee a particular room number.
Are children welcome?
Children are welcome, but capacity varies by room and the children's policy and any extra-person charge are pending owner confirmation. Tell us the ages when you enquire and we will confirm in writing before you pay anything.
Are dogs or other pets allowed?
No. Higher Faugan does not accept pets.
Can we smoke?
No smoking indoors. A designated outdoor smoking deck is provided.
Is there a bar or restaurant?
No, and deliberately so. There are no public rooms at all — your suite is entirely your own. Newlyn and Penzance have excellent places to eat within a few minutes, and we are happy to advise and to point you at the ones worth booking.
How do I pay, and what happens if I cancel?
A deposit secures the booking and the balance is settled as set out in the booking terms. A 24-hour grace period after booking. Thereafter the property will attempt to re-let; where successful a refund is made in proportion, less a £50 administration fee. The balance timing is currently under review with the owners, so it is confirmed to you in writing before you commit.
Is there a minimum stay?
Minimum stay varies by season and is being confirmed by the owners. Send us your dates and we will tell you straight away whether they work.
Is the house accessible?
Higher Faugan is a 1904 house on a hill, with steps and changes of level. Please read the accessibility page and then call us to discuss your specific needs before booking.
How far is the sea?
Newlyn harbour is about a ten-minute walk downhill; the walk back up is steeper than the walk down. Penzance and the Jubilee Pool are five minutes by car.
Anything not answered here: call 01736 351648 or email doug@higherfaugan.co.uk. A real person replies.