Your booking
Manage your stay
Self-service booking management is being built alongside the direct booking engine. Until it is live, the fastest route to a change is the telephone — and it reaches the people who own the house.
Right now
Talk to us
Have your booking reference and arrival date to hand and we can amend, answer or cancel while you are on the line.
- Telephone
- 01736 351648
Good to know
Before you call
- Arrival
- Check in from 15:00, check out by 11:00. Latest arrival 21:00 — tell us if you will be later and we will wait up.
- Cancelling
- A 24-hour grace period after booking. Thereafter the property will attempt to re-let; where successful a refund is made in proportion, less a £50 administration fee.
- Changing dates
- We will always try. Any modification fee is pending owner confirmation and will be quoted to you before anything is changed.
- Full conditions
- Booking terms and conditions
Coming with the booking engine
Look up a booking by reference and email, view your confirmation, and amend or cancel online within the policy. This arrives with the payment and availability system.